Time Warner Changes Customer’s Name To Offensive Slur
Following in the footsteps of Comcast, Time Warner has used an [su_right_ad]offensive slur to refer to a customer.
Esperanza Martinez of Orange County, California, told Ars Technicaher name was listed as “C**t Martinez” on a letter she recently received from TWC. The letter discusses Martinez’s decision to cancel her service, but she said that’s not the case.
“I am a current Time Warner Cable customer, and I just received a letter today,” she said in an email. “… It is a letter stating I requested to disconnect my service, which I never did. I have escalated the issue to Time Warner Cable’s Corporate customer service, and was told I will receive a ‘follow up’ call within 48 hours.
“The only information they could provide was that the name change was made on 2/12/15, which happens to be the same day I used their ‘live chat’ feature online and called in and spoke to a representative regarding an issue with my cable box.” [su_center_ad]
bluejayray February 20th, 2015 at 12:44 am
Wow. When is that ever OK to do?
Carla Akins February 20th, 2015 at 4:19 am
Never, not jokingly, just never.
rg9rts February 20th, 2015 at 1:50 am
Seems to be a trait for those serving the public.
Larry Schmitt February 20th, 2015 at 7:08 am
That’s why Comcast wants to merge with Time Warner, they have identical “customer service” ethics.
Warman1138 February 20th, 2015 at 9:24 pm
Another reason to switch from cable.